Got Questions? We Have Answers

We offer four main packages: Basic (7 Mbps - KSh 1,500/month), Standard (12 Mbps - KSh 2,000/month), Premium (15 Mbps - KSh 2,500/month), and Ultra (20 Mbps - KSh 3,000/month). All packages include unlimited data, free Wi-Fi router, and 24/7 support. The Premium and Ultra packages come with free installation.

Standard installation typically takes 2-4 hours, depending on your location and setup requirements. Our certified technicians will handle everything from running cables to configuring your equipment. We also provide a 30-day installation guarantee to ensure everything works perfectly.

No, all our packages come with unlimited data usage. There are no monthly data caps, throttling, or hidden limitations. You can browse, stream, download, and upload as much as you need without worrying about extra charges or reduced speeds.

All packages include a high-quality modem and Wi-Fi router at no extra cost. Premium and Ultra packages come with advanced routers that offer better range and performance. All equipment remains our property during your subscription period and must be returned if you cancel service.

We guarantee 99.9% uptime for all our services. This means your internet should be available and functioning properly 99.9% of the time. In the rare event of service outages beyond our control, we provide service credits and work around the clock to restore connectivity as quickly as possible.

We accept multiple payment methods including M-Pesa, bank transfers, cash payments at our office, and mobile banking. Bills are generated monthly and payment is due by the 30th of each month. We also offer automatic payment options for your convenience.

Yes, you can change your package at any time. Upgrades take effect immediately upon payment, while downgrades take effect at the beginning of your next billing cycle. There are no fees for package changes, and any necessary equipment upgrades are handled by our technical team.

We currently serve multiple areas across Kenya and are constantly expanding our coverage. Our fiber network covers urban and suburban areas in major cities and towns. Contact us with your specific location to confirm coverage availability and get information about service in your area.

Our technical support team is available 24/7 to help with any issues. You can reach us by calling 0798772216, emailing [email protected], or visiting our office at Kampi ya Moto Leisure Plaza Room 12. We also provide remote troubleshooting and on-site support when necessary.

Yes, we offer customized business internet solutions with dedicated bandwidth, service level agreements, priority support, and scalable options. Business packages include advanced security features, dedicated account management, and flexible contracts. Contact us for a custom quote based on your business needs.